Refund policy
Refund & Return Policy – JayNova Vault
We want you to be happy with your purchase. Please read our policy carefully.
Eligible Returns & Refunds We accept refund/replacement requests if:
- Your item arrived damaged or defective
- You received the wrong item
- Your order never arrived after 45 days
Non-Returnable Situations
- Change of mind
- Wrong size/color selected by customer
- Minor color differences due to screen display
How to Request a Refund
- Contact us at jaynovavaultsupport@gmail.com within 7 days of receiving your order
- Include photos or video showing the issue
- We'll respond within 2–3 business days
Resolution Options
- Full refund to your original payment method, OR
- Free replacement item shipped to you
Refund Processing Time Approved refunds are processed within 5–10 business days.