Shipping policy
pping Policy
Thank you for shopping at JayNova Vault!
Processing Time All orders are processed within 1–3 business days after payment confirmation.
Shipping Times We ship worldwide. Estimated delivery times are:
- 🇰🇪 Kenya & East Africa: 15–35 business days
- 🌍 Rest of Africa: 20–40 business days
- 🌐 Worldwide: 15–45 business days
Delivery times may vary due to customs clearance, public holidays, or high demand periods.
Shipping Cost We offer free worldwide shipping on all orders.
Order Tracking Once your order ships, you'll receive a tracking number via email. You can use it to track your package online.
Customs & Duties International orders may be subject to customs fees or import duties charged by your country. These charges are the responsibility of the customer.
Lost or Delayed Packages If your order hasn't arrived within 45 days, please contact us and we'll resolve it promptly.
📧 Contact us at: jaynovavaultsupport@gmail.com
: josephatmwadime@gmail.com